Access for People with Impairments or Disabilities Policy


The Anti-Discrimination Act aims to protect people in Queensland from unfair discrimination (direct or indirect), sexual harassment or other objectionable conduct and provides a mean to bring a complaint and have it resolved.  Protections under the legislation include but are not limited to sex, sexuality, age, race, religious beliefs or activity, impairment, political beliefs or activity, family responsibilities, discriminatory advertising or unlawful requests for information.  The Act prohibits discrimination in areas which may apply to U3A such as Education, Goods and Services and Club Membership and affairs.

U3A associations are not for profit bodies managed by volunteers. U3As deliver their programs through the service of volunteer tutors.  The objective of the U3A movement is to provide programs to those in their third age.  The program is intended to provide persons in their third age with activities designed to offer intellectual stimulation, improved physical health and well-being and opportunities for social engagement.


The policy is intended to encourage understanding of the obligations of U3A personnel under the Act which requires the equal treatment of all potential members of U3A regardless of age, impairment or attributes such as sex, race, religion or individual circumstance.


This policy applies to all persons with a disability including members, tutors, volunteer staff, committee members together with associate members of other U3A groups.

Policy Statement

U3A will provide an accepting, caring, friendly, inclusive, safe and comfortable environment for all members, in which every person will be treated without bias or prejudice and where every endeavour will be made to accommodate those with impairments or special needs.


The Management Committee will:

  • Promote a culture of effective policy compliance across the organisation
  • Actively promote ant-discrimination policy and practice and monitor performance in enactment of the policy
  • Ensure that any adverse practice or performance is addressed
  • Identify the need for and provide additional support for those who require it, discuss the need with the applicant and make changes provided that those changes do not impose unjustifiable hardship on U3A; and
  • Investigate all insurance requirements and ensure that they have been met.

All office holders, tutors and members will:

  • Ensure that they are aware of the organisation’s policy against discrimination
  • Refrain from acting in a manner which could be considered discriminatory
  • Offer assistance where necessary, mentoring, to those who require it; and
  • Report immediately to the Liaison Officer any instances of behaviour that may need to be addressed

Applicants with a disability or special need, or their agents:

  • Will identify, where necessary, any potential adjustment required to courses or premises to enable participation in activities and/or classes
  • Discuss the special needs of the applicant with the U3A Liaison Officer and with the permission of the applicant the Liaison Officer will review details with relevant people such as the tutor
  • May be accompanied t a class or activity by a carer who can facilitate their participation in the activity
  • Must, if they rely on a carer, have their carer present at all times during a U3A class or activity. The carer must not participate in the class unless they are financial and a class  member


  • The Membership application forms will provide an opportunity for a prospective member with a disability to identify any special needs using words such as Do you need adjustments to accommodate a disability?  (response optional)
  • With the tutor’s cooperation any necessary adjustments are made to the course/es in which the applicant seeks to enrol, provided that the adjustments can be reasonably accommodated, do not change the basic nature of the course, do not require a change of venue that cannot be accommodated because of cost or unavailability or do not require a change to the timetable that cannot be reasonably accommodated
  • If adjustments require structural modifications to premises the matter is referred to the Management Committee
  • The Management Committee will assess the request for adjustment and determine whether it is a reasonable adjustment that can be accommodated, or an unjustifiable hardship that cannot be accommodated. The Committee may need to seek legal advice in such a determination
  • In the event that the applicant/member feels that his/her special needs have not been adequately made provision for, he/she can take their grievance to the Liaison Officer who will attempt to resolve the grievance
  • If the Liaison Officer is unable to resolve the situation it will be dealt with by the Management Committee in accord with the Grievance Policy and Procedures/Constitution and By-Laws/Code of Conduct
  • A person who believes that their complaint about discrimination has not been adequately addressed by U3A noosa is able to take their complaint to the Anti-Discrimination Commission Queensland


Approval and Amendment History Details
Version No 1.0
Approval Authority This Access for People with Impairments or Disabilities Policy was adopted by the Management Committee and minuted as such, on 12 August 2019
Amendment History Insert Date. Describe the amendment and why it was made.
Amendment Authority and Date This Access or People with Impairments or Disabilities  Policy was amended by the Management Committee and minuted as such, on Day Month Year

Records Management

Insert document name and storage location here. Refer to Document Management Policy and Procedure for naming standards

The version number must be included in the document file name and the file name MUST be inserted in the footer of the document left hand side

For Example:\about us\policies\Access for People with Impairments or Disabilities PolicyV1.0

Documents\2018-2019\Policies and Procedures\Policies Approved.

Related Policies

               This policy should be read in conjunction with related policies:

               List related policies here

Posted in Policies.